Lowongan Kerja DHL Indonesia Terbaru Oktober 2022
Profil Perusahaan
As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufacturing to finished goods delivery and return services.Posisi dan Kualifikasi
Query Handling StaffJakarta, DKI Jakarta, Indonesia
YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Grow YOUR career with DHL today!
YOUR TASKS
Handle, investigate and resolve customer enquiries from multiple channels in an accurate, professional and timely matter. Provide high customer quality standards and, enable effective accounts receivable collection.
Main Responsibilities:
- Resolve incoming billing and receivable queries from customers and maintain consistent and high quality service standard
- Work closely with Billing Team and Credit Control & Collection Team as well as cross functional teams to ensure proper handling of queries
- Manage customer escalation and complaints and take charge of resolution
- Perform root cause analysis on repetitive billing errors and ensure structural resolution
- Provide professional and qualitative customer service in line with set DHL standards, including make outbound calls to customers for opinions on service improvement
- Promptly and accurately log queries in ERP system
- Actively promote self-service functionalities and ensure customer query is addressed structurally
- Minimum Bachelor Degree in Finance, Business, or other degree with relevant experience.
- Able to communicate in English, both verbal and written.
- Good communication skills
- Experience in handling customers’ enquiries
- Software skills (Word, Excel, PowerPoint, etc.)
- Good telephone conversation/handling skills
- Good communication and conversational skills
- Call center experience > 1 year would be an advantage
- High customer focus and service orientation
- Strong career support in an international environment
- Great culture and colleagues
- Various benefit program
- Access to comprehensive learning programs
Cara Melamar / Email Perusahaan
For you who have experienced as Transport Team, DHL Supply Chain Indonesia have an opportunity for you to growth your career.Should you interested with these positions, please send your application to https://bit.ly/3LXz00N
PERHATIAN: Kami tetap berusaha menyampaikan Informasi Rekrutmen yang Valid melalui Weblog ini, Harap Tetap Waspada apabila pada proses rekrutmen ada Pihak/Oknum yang meminta dana dalam bentuk apapun, Kami tidak pernah meminta dana dalam bentuk apapun (biaya transportasi atau akomodasi dll ) Harap Untuk Selalu Mengabaikan permintaan dana dalam bentuk Apapun.