Lowongan Kerja DHL Supply Chain Indonesia Tahun 2022
Profil PerusahaanAs the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufacturing to finished goods delivery and return services.
Posisi dan KualifikasiQuery Handling Staff
Jakarta, DKI Jakarta, Indonesia
Role Summary :
Handle, investigate and resolve customer enquiries from multiple channels in an accurate, professional and timely matter. Provide high customer quality standards and, enable effective accounts receivable collection.
- Resolve incoming billing and receivable queries from customers and maintain consistent and high quality service standard
- Work closely with Billing Team and Credit Control & Collection Team as well as cross functional teams to ensure proper handling of queries
- Manage customer escalation and complaints and take charge of resolution
- Perform root cause analysis on repetitive billing errors and ensure structural resolution
- Assist in preparing performance statistical reports
- Make outbound calls to customers for opinions on service improvement
- Provide professional and qualitative customer service in line with set DHL standards
- Promptly and accurately log queries in ERP system
- Actively promote self service functionalities and ensure customer query is addressed structurally so that it does not re-occur
- Minimum Bachelor Degree in Finance, Business, or other degree with relevant experience.
- High customer focus and service orientation
- Good communication and conversational skills
- Customer handling skills
- Good telephone handling skills.
- Technical Skills (Computerised account receivable systems)
- Software skills (Word, Excel, PowerPoint, etc.).
- Problem solving skills.
- Product & tariff knowledge (DHLI, Domestic Service, Danzas).
- Knowledge in both billing & credit policy.
- Knowledge in shipment flow (including tracing records).
• Strong career support in an international environment
• Great culture and colleagues
• Various benefit program
• Access to comprehensive learning programs
Cara Melamar / Email PerusahaanFor you who have experienced as Transport Team, DHL Supply Chain Indonesia have an opportunity for you to growth your career.
Should you interested with these positions, please send your application to https://bit.ly/3G87cSZ
PERHATIAN: Kami tetap berusaha menyampaikan Informasi Rekrutmen yang Valid melalui Weblog ini, Harap Tetap Waspada apabila pada proses rekrutmen ada Pihak/Oknum yang meminta dana dalam bentuk apapun, Kami tidak pernah meminta dana dalam bentuk apapun (biaya transportasi atau akomodasi dll ) Harap Untuk Selalu Mengabaikan permintaan dana dalam bentuk Apapun.